Privacy Policy for Simplicom
Telecommunications Simplicom Inc. is committed to protecting the privacy of its customers' personal information. We fully adhere to the spirit and objectives of the Personal Information Protection and Electronic Documents Act, Canada's privacy legislation. Telecommunications Simplicom Inc. collects personal information for various purposes, including processing your service requests. Your personal information is considered confidential and is used to manage your product and service requests, maintain our business relationship with you, analyze, understand, and meet your needs. Telecommunications Simplicom Inc. also analyzes and uses information to improve the products we offer to our customers. If a member of Telecommunications Simplicom Inc. has a product or service that may be of interest to you, we will send you information about the product or service unless you inform us otherwise by withdrawing your consent to receive such information.
Telecommunications Simplicom Inc. neither sells nor rents personal information to third parties. Telecommunications Simplicom Inc. may outsource certain account processing or other customer service functions to an affiliate or third party. In such cases, personal information will be provided to the affiliate or third party. However, Telecommunications Simplicom Inc. will always enter into strict non-disclosure agreements with the third party. In cases where an affiliate or third party is located in the United States, your information may be processed and stored in the United States, and as such, your information may be accessed by U.S. government authorities, courts, law enforcement, or regulatory agencies under U.S. federal laws.
Customers of Telecommunications Simplicom Inc. must be informed of and consent to any collection, use, or disclosure of their personal information unless it is inappropriate to do so. To determine the form that consent will take, Telecommunications Simplicom Inc. must consider the nature and sensitivity of the personal information collected, used, or disclosed.A customer may withdraw their consent at any time by contacting us at “info@simplicom.ca” or via our website at www.simplicom.ca.
However, the customer should be aware that if they withdraw their consent for the collection, use, or disclosure of their personal information, this may affect Telecommunications Simplicom Inc.'s ability to provide continuous service or offer products.The terms of subscription to Telecommunications Simplicom Inc. services are detailed on all service request forms. Following subscription to services from Telecommunications Simplicom Inc., the personal information collected is used for the purposes outlined above, including facilitating the activation of services.
Telecommunications Simplicom Inc. may only collect personal information necessary for the determined purposes.
Telecommunications Simplicom Inc. may collect, among other things, the following personal information: all personal information related to the customer’s account (e.g., but not limited to, name, first name, age, chosen language, mailing address), and/or information related to the customer's use of the service (e.g., but not limited to, plan type, usage), as well as banking information to facilitate payments, in the form of pre-authorized payments or any other form.
Some of this personal information allows Telecommunications Simplicom Inc. to approve or reject the customer's request. Information that precisely identifies you, such as your date of birth, helps us accurately identify you.
Telecommunications Simplicom Inc. must not use or disclose personal information for purposes other than those defined above, specifically to facilitate the activation of services for the customer, their identification, and, if necessary, the collection of outstanding balances related to the services provided.The information shared by Telecommunications Simplicom Inc. with its partners or suppliers is done so in strict confidentiality. Telecommunications Simplicom Inc. may also provide customer information to its parent company, subsidiaries, authorized agents, and resellers with whom it has a commercial agreement aimed at expanding its operations and improving the services offered to customers.All of these parties have the right to use, analyze, and share personal information related to customers in order to manage customer accounts. Such information may also be disclosed in connection with transactions or operations carried out by Telecommunications Simplicom Inc. between its subsidiaries or with other companies.In all cases mentioned, Telecommunications Simplicom Inc. discloses this personal information confidentially.
Simplicom may share personal information with trusted third-party service providers strictly for the purposes of operating its business, delivering services, and supporting customer communications. These service providers may include:
- Telephony infrastructure and platform providers
- Cloud hosting and data storage services
- Payment processing partnersEmail and SMS communication services
- CRM and support system platforms
- Automation and AI-assisted communication tools
All third-party providers are contractually obligated to protect the confidentiality and security of your data and may only use it to perform services on behalf of Simplicom. We do not sell or share personal information for unrelated marketing purposes.
If you have opted in to receive SMS or text messages from Simplicom, we are committed to handling your data responsibly:
Use Limitation: Your phone number and consent data will only be used to send messages related to the services you’ve subscribed to, such as service updates, appointment reminders, or promotional offers (if consented).
No Unnecessary Sharing: Your SMS opt-in data is not shared with third parties except those directly involved in delivering text message services.
No Marketing Sharing: Your mobile information is never sold or shared with unrelated third parties or affiliates for marketing purposes.
Opt-Out Option: You can stop receiving text messages at any time by replying "STOP" or "RETIRER". We will confirm your opt-out and cease further communications.
Telecommunications Simplicom Inc. must only retain personal information as long as necessary to fulfill the identified purposes or for legal reasons. Once no longer required, personal information will be destroyed, erased, or anonymized.
Your personal information will be stored in a file in your name at Telecommunications Simplicom Inc., 1430 St-Martin West, Laval, Quebec, H7S 1M9, at the head office of TELECOMMUNICATIONS SIMPLICOM INC., and the company commits to ensuring the highest possible accuracy when collecting and managing personal information. Information will only be updated at the customer's request or when necessary for the following purposes: creating credit reports, financial reports, etc. Telecommunications Simplicom Inc. will not update or verify information unless requested by the customer.
Telecommunications Simplicom Inc. must ensure that personal information entered into its IT system is easily accessible to employees for the purposes described above, particularly to offer the best possible service to customers. All employees of Telecommunications Simplicom Inc. are bound by strict confidentiality regarding this personal information and must commit to this in writing. Telecommunications Simplicom Inc. regularly provides reminders of this policy.If you have any questions regarding the privacy policy, if you refuse to accept it, or if you wish to restrict the collection, use, or disclosure of your information, feel free to contact our Privacy Officer at info@simplicom.ca.
